D24
Corporate/On-DemandGrowthBeginner8 weeks
ServiceNow Administration
ServiceNow Administration is an 8-week course covering the platform powering IT service management at most large enterprises — incident, problem, and change management, the CMDB and asset management, and basic platform configuration with Flow Designer and business rules — for beginners aiming at ServiceNow administrator or ITSM support roles.
Learn ServiceNow — the platform powering IT service management at most large enterprises — covering incident/problem/change management, the CMDB, and basic platform configuration.
What you'll learn
Core ITSM processes: incident, problem, and change management
ServiceNow platform navigation and configuration
CMDB and asset management basics
Building simple workflows and forms
Course details
Duration
8 weeks
Best for
Beginners aiming for ServiceNow administrator or ITSM support roles
Enrollment isn't open for this course yet — check back soon or contact us.
Course Curriculum
A module-by-module breakdown of what you'll cover in ServiceNow Administration.
01Getting Started & Environment Setup
4 topicsWeek 1
- Requesting a ServiceNow Personal Developer Instance
- Logging in and exploring the platform UI
- Setting up your user profile
- Understanding instance vs. production environments
02Basic
4 topicsWeeks 2–3
- Incident management lifecycle
- Problem management and root cause analysis
- Change management and approval workflows
- Service catalog basics
03Intermediate
4 topicsWeek 4
- Lists, filters, and forms
- Tables and fields
- Business rules basics
- User roles and groups
04Advanced
4 topicsWeek 5
- Configuration items (CIs) and relationships
- CMDB health and data quality
- Asset lifecycle management
- Discovery basics (conceptual overview)
05Pro
6 topicsWeeks 6–7
- Flow Designer basics
- Building a simple approval workflow
- Custom forms and UI policies
- Reporting and dashboards
- Business Rules, Client Scripts, and GlideRecord scripting
- Change management, service catalog design, and platform administration at scale
06AI Pro
3 topicsWeek 8
- Using Claude, ChatGPT, and Perplexity for ServiceNow administration
- Verifying AI-generated ServiceNow scripts before production deployment
- Project: Use AI to build a Business Rule, then verify in a sub-production instance
Tools & Technologies
Hands-on practice with the same tools used by working professionals.
SerServiceNow
FloFlow Designer
CMDCMDB
SerService Catalog
ChaChatGPT
ClaClaude
PerPerplexity
Real-Time, Industry-Based Projects
This is project-based learning modeled on real industry scenarios — you'll build portfolio-ready work as you go, not just watch lectures.
End-to-end incident management walkthrough
Custom approval workflow using Flow Designer
CMDB relationship map for a sample IT environment
ITSM reporting dashboard
Every course includes a guided internship on top of your project work — so you graduate with real experience, not just a certificate.
Communication & Soft Skills
Built into every course, alongside the technical curriculum.
Communication Skills
Practice explaining technical work clearly to teammates, managers, and clients.
Practical AI Skills
Hands-on training in using AI tools well — prompting, everyday workflows, and where AI actually helps versus where it doesn't.
Teamwork & Collaboration
Work in small project teams using real workflows like stand-ups and code reviews.
Problem Solving
Build the habit of breaking down ambiguous problems into clear, solvable steps.
Time Management
Learn to plan, prioritize, and deliver project work against realistic deadlines.
Presentation Skills
Present your project work and results with confidence, as you would to a client.
Resume & Profile Building
Build a strong resume, LinkedIn profile, and project portfolio that recruiters notice.
Interview Preparation
Mock interviews and portfolio reviews to get you ready for real job applications.
Career & Placement Support
100% of students enrolled in ServiceNow Administration get full access to placement support — real tools and guidance, not just a promise. This is support and access, not a guaranteed job outcome.
Resume Builder
A resume auto-built from your real completed projects and certificates, ready to export.
Shareable Portfolio
A public portfolio page showcasing your approved projects, with a link you can share with employers.
Interview Preparation
Guidance on presenting your projects and experience clearly in real interviews.
Peer & Mentor Community
Ongoing access to our learner community for questions, feedback, and support after you finish.
What Your Certificates Look Like
Real, verifiable certificates with your name, ServiceNow Administration, and a QR code anyone can scan to confirm they're genuine — one for completing the course, and a separate one if you take the internship track.
Course Completion Certificate
SAMPLE
Data24ZoneCertificate of Completion
Illustrative recipient
Your Name Here
Example certificate for completion of
ServiceNow Administration
- Certificate No.
- D24-SAMPLE
- Mode
- Self-Paced
- Duration
- 8 weeks
- Example issue date
- On completion
Sample only — not a real, issued certificate.
Verification is available only on issued certificates.
Internship Completion Certificate
SAMPLE
Data24ZoneCertificate of Internship
Illustrative recipient
Your Name Here
Example certificate for completion of
ServiceNow Administration
- Certificate No.
- D24-SAMPLE
- Mode
- Internship
- Duration
- 8 weeks
- Example issue date
- On completion
Sample only — not a real, issued certificate.
Verification is available only on issued certificates.
Frequently Asked Questions
What will I learn in the ServiceNow Administration course?
You'll learn: Core ITSM processes: incident, problem, and change management; ServiceNow platform navigation and configuration; CMDB and asset management basics; Building simple workflows and forms.
What tools and technologies does the ServiceNow Administration course cover?
This course covers: ServiceNow, Flow Designer, CMDB, Service Catalog, ChatGPT, Claude, Perplexity.
Is the ServiceNow Administration course beginner-friendly?
Yes — this is a beginner-level course. It starts with a "Getting Started & Environment Setup" module covering tool installation before the main curriculum.
How long does the ServiceNow Administration course take to complete?
The course is designed to be completed in approximately 8 weeks, depending on your pace.
What enrollment options are available for ServiceNow Administration?
Internship (₹2,499) — Work through real projects with our team and earn an internship certificate (course certificate not included). Self-Paced (₹1,999) — Learn anytime with the full recorded curriculum and community access.
Is there an internship option for ServiceNow Administration?
Yes — the Internship track means working through real projects with our team and earning a separate Internship Certificate.
Will I get a certificate after completing ServiceNow Administration?
Yes. Self-paced enrollment earns a course completion certificate once your final project is reviewed and approved. Internship enrollment earns an internship certificate once your internship projects are approved. Every certificate is publicly verifiable on our website and can be added directly to your LinkedIn profile.
What kind of projects will I build in ServiceNow Administration?
You'll work on real projects such as: End-to-end incident management walkthrough; Custom approval workflow using Flow Designer; CMDB relationship map for a sample IT environment; ITSM reporting dashboard.
Is placement support included with ServiceNow Administration?
Yes — every enrolled student gets full access to our placement support: resume building, a shareable project portfolio, mock interview preparation, and guidance applying what you've built to real job applications. This is support and access, not a guaranteed job outcome — how quickly it leads to an offer depends on the market and your own effort.
